Privacy Policy & Terms AND Conditions

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 PRIVACY POLICY

1. Introduction

Blitz & Blank Cleaning Services is a sole trader business operating in Greater Manchester and across the North West of England.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect your information when you use our services or contact us.

2. Information We Collect

We may collect and process the following information:

• Name
• Email address
• Telephone number
• Service address
• Billing information
• Any information you provide when contacting us
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3. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services
• Process bookings and appointments
• Send invoices and payment confirmations
• Communicate regarding your booking
• Respond to enquiries
• Improve our services
• Meet legal and accounting obligations

4. Legal Basis for Processing

We process personal data in accordance with UK GDPR based on:

• Your consent
• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations

5. Data Sharing

We do not sell your personal data to third parties.

Your information may be shared only:

• Where required by law
• With payment processors or service providers necessary to deliver our services
• With professional advisers where legally required

1. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

6. Data Retention

We retain personal data only for as long as necessary to:

• Deliver our services
• Meet legal, tax and accounting obligations
• Resolve disputes where necessary

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Contact Information

For any privacy-related enquiries, please contact:

Email: blitzandblank@outlook.com

9. Updates to This Policy

We reserve the right to update this policy from time to time. The latest version will always be available upon request or published on our website.

TERMS AND CONDITIONS

1. Services

Blitz & Blank Cleaning Services provides domestic and commercial cleaning services across the North West of England.

2. Ongoing Service Agreements

Regular cleaning services are provided on an ongoing basis unless otherwise agreed in writing.

By booking our services, clients agree to these Terms and Conditions.

3. Pricing and Payment

Our current pricing is communicated to clients before services commence.

We reserve the right to review and adjust our prices from time to time due to increased costs, changes in service requirements or market conditions.

Existing clients will be provided with reasonable notice of any price changes.

For regular cleaning services, payment may be required monthly in advance.

Services may be suspended or cancelled if payment is not received by the due date.

4. Deposits

A deposit may be required to secure bookings.

Deposits are non-refundable unless otherwise agreed in writing.

5. Cancellation Policy

Clients may cancel or reschedule appointments by providing at least 48 hours' notice.

Cancellations made with less than 48 hours' notice may incur a cancellation charge of up to 100% of the scheduled cleaning fee.

6. Access to Property

Clients are responsible for ensuring access to the property at the agreed appointment time.

If access cannot be gained, the appointment may be treated as a late cancellation.

7. Limitation of Liability

While every care is taken when providing services, Blitz & Blank Cleaning Services shall not be liable for:

• Pre-existing damage
• Normal wear and tear
• Losses arising from circumstances beyond our reasonable control

Nothing in these Terms excludes liability where exclusion is prohibited by law.

8. Termination of Service

Either party may terminate an ongoing cleaning arrangement by providing 14 days' written notice, unless otherwise agreed in writing.

9. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

10.  Blitz & Blank Cleaning Services reserves the right to amend these Terms and Conditions from time to time. Updated Terms and Conditions will apply to future services following reasonable notice to clients.